Privacy Policy
theops co.
Effective date: Oct 8, 2026
theops co. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and manage personal information when you visit www.theops.consulting, contact us, subscribe to our mailing list, schedule a consultation, or engage our services.
In this policy, “we,” “us,” and “our” refer to the business operating as theops co.
Information We Collect
Information you provide
Depending on how you interact with us, we may collect:
Your name, email address, telephone number, organization, and professional role.
Information submitted through contact forms, discovery questionnaires, intake forms, and consultation bookings.
Information about your organization’s operational needs, priorities, challenges, and requested services.
Communications, documents, and other information you provide during an inquiry or engagement.
Account information if you create an account through our website or scheduling platform.
Billing contact information, transaction details, and payment status when you purchase services.
Payment information submitted through a payment platform is handled by the applicable payment provider under its own privacy policy.
Information collected automatically
Our website and analytics providers may collect information about your visit, including your IP address, browser and device information, approximate location, referring website, pages viewed, and interactions with the website.
Cookies and similar technologies may be used to support website functionality and understand website activity.
How We Use Information
We use personal information to:
Respond to inquiries and evaluate potential engagements.
Schedule consultations and communicate about appointments.
Prepare proposals, agreements, assessments, and service recommendations.
Deliver services and manage client relationships.
Administer accounts, invoices, payments, and business records.
Send newsletters, insights, and other marketing communications when you subscribe or where otherwise permitted by law.
Understand website performance and improve our content, services, and visitor experience.
Maintain security, prevent misuse, and meet applicable legal obligations.
Forms, Scheduling, and Client Services
Our website is hosted on Squarespace. We use Fillout for discovery and intake forms, Basin for website contact submissions, and Google Workspace for business communications, document storage, and collaboration. We also use scheduling services to coordinate consultations and appointments, and Mailchimp to manage mailing list subscriptions and email communications.
Depending on how you interact with us, information you submit may be processed and stored by these providers. Their handling of information is also subject to their applicable privacy policies.
Please provide only information relevant to your inquiry or engagement. Do not submit passwords, Social Security numbers, patient records, or other sensitive personal information through general website or discovery forms. If an engagement requires sensitive information, we will establish an appropriate method for exchanging it.
Information handled on behalf of a client may also be governed by the applicable service agreement and the client’s instructions.
Cookies and Analytics
We use Squarespace Analytics and Google Analytics to understand how visitors find and use our website.
These services may use cookies or similar technologies to collect information about website activity. Some cookies support essential functions, while others help measure performance and engagement.
You can manage cookies through your browser settings and through any cookie controls available on our website. Restricting cookies may affect certain website features.
For more information about Google’s use of information from websites that use its services, visit Google’s partner sites privacy information: https://policies.google.com/technologies/partner-sites.
How We Disclose Information
We may disclose personal information to service providers that support our business, including providers of website hosting, forms, scheduling, email communications, document storage, analytics, payment processing, and accounting services.
We may also disclose relevant information to authorized team members, contractors, or professional advisers when necessary to support an inquiry, deliver services, or manage our business.
Information may be disclosed when required by law, to respond to lawful requests, or to protect rights, safety, and security. If our business is involved in a merger, acquisition, or transfer, information may be transferred as part of that transaction, subject to applicable legal requirements.
We do not sell personal information or share it for targeted advertising.
Email Communications
If you subscribe to our mailing list, we use Mailchimp to manage your subscription and send insights, business updates, and information about our services. Your email address and any other subscription information you provide may be processed and stored by Mailchimp.
You can unsubscribe from marketing emails using the link included in those messages or by contacting hello@theops.consulting. Unsubscribing from marketing emails does not stop communications necessary to manage appointments, accounts, payments, or active engagements.
We collect information about email opens and link clicks through Squarespace and Mailchimp to understand engagement and improve future communications.
Information Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including managing inquiries, delivering services, maintaining business records, resolving disputes, and meeting legal or contractual obligations.
Retention periods depend on the type of information, the nature of our relationship, and applicable requirements.
Information Security
We use reasonable safeguards designed to protect personal information. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Privacy Requests
You may contact us to request access to, correction of, or deletion of personal information we hold about you.
Depending on your location and applicable law, you may have additional rights concerning your information. We will evaluate requests under applicable requirements and may need to verify your identity before responding.
Certain information may need to be retained for legal, contractual, security, or recordkeeping purposes.
To submit a privacy request, email hello@theops.consulting.
Third Party Websites
Our website may contain links to external websites, platforms, or resources. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
International Processing
We are based in the United States. Our service providers may process or store information in the United States or other countries, where privacy laws may differ from those in your location.
Children’s Privacy
Our website and services are intended for business and professional audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can address it.
Changes to This Policy
We may update this Privacy Policy as our services, practices, or legal obligations change. Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice.
Contact Us
For privacy questions or requests, contact:
theops co.
Email: hello@theops.consulting
Website: https://www.theops.consulting